Customer Information
Frequently Asked Questions
Find answers about products, shipping, payments, returns, refunds, and customer support.
Products & Orders
What kind of products does Clyvero sell?
Our current collection includes simple desk, workspace, cable-management, stationery-storage, and everyday cleaning accessories.
Are the products branded Clyvero products?
Clyvero is the name of this online store. Unless specifically stated on an individual product page, the products in our current collection are not manufactured or branded by Clyvero.
Where can I find product specifications?
Relevant product details such as materials, dimensions, quantities, color, and intended use are listed on the individual product pages.
How do I know my order was placed successfully?
After an order is placed successfully, order information is sent using the email address provided during checkout.
Shipping
Where do you ship?
We currently accept and ship orders to delivery addresses within the United States only.
We do not currently offer international shipping.
How much does shipping cost?
Standard shipping is free on all orders within the United States.
There is no minimum order amount required for free standard shipping.
How long does order processing take?
Orders are normally processed within 1–2 business days after payment has been successfully completed.
How long does shipping take?
The estimated transit time after processing is 3–5 business days.
What is the total estimated delivery time?
The total estimated delivery time is 4–7 business days, consisting of 1–2 business days for processing and an estimated 3–5 business days in transit.
Weekends and U.S. public holidays are not counted as business days.
Will I receive tracking information?
When tracking information is available for an order, it may be provided using the contact information supplied during checkout.
Tracking availability may depend on the shipping service used for the individual order.
Payment
What payment method do you accept?
PayPal is accepted for purchases made through our checkout.
When is my order processed?
Order processing begins after payment has been successfully completed.
Returns & Refunds
How long do I have to return an item?
Eligible products may be returned within 30 days from the delivery date.
Returned products must be unused, undamaged, and in their original packaging.
Are returns free?
Return shipping depends on the reason for the return.
- For a change-of-mind return, the customer is responsible for the return shipping cost.
- For an approved damaged, defective, or incorrect item return, return shipping is free.
How do I return an item?
Contact customer support before returning an item. Please provide your order number, the item being returned, and the reason for the return.
When a return label is provided, the customer is responsible for downloading and printing the label.
Where do I send an approved return?
Approved returns are sent to:
5383 Mountain Vista St
Las Vegas, NV 89120
United States
Please contact us before sending an item back.
How long does a refund take?
Approved refunds are issued within 10 calendar days after the returned item has been received and inspected.
Refunds are issued to the original payment method.
Do you charge a restocking fee?
No. We do not charge a restocking fee for eligible returns.
Do you offer exchanges?
No. We do not offer direct exchanges.
If you would like another product, you may return the original eligible item according to our return policy and place a new order separately.
Are any current products non-returnable?
All products currently offered on Clyvero are covered by our stated return policy.
Customer Support
How can I contact Clyvero?
Email: support@clyvero.shop
Phone: +1 725 529 1902
Address:
5383 Mountain Vista St
Las Vegas, NV 89120
United States
What should I include when asking about an existing order?
Please include your order number and the name or email address used when placing the order.
Still Need Help?
Contact our customer support team if you need assistance with a product, order, shipment, return, or refund.